Shipping and returns

Shipping

Orders will ship from Christchurch, New Zealand, by tracked courier with signature on delivery. NZ urban courier with signature: NZ$15; NZ rural courier with signature: NZ$21. These are flat delivery charges per order, not per gauge. Not GST registered. No GST is charged.

We are currently taking waitlist registrations, not paid orders. These planned delivery charges will be confirmed when orders open. Select rural delivery at checkout if your address is classed as rural by the courier; if you are unsure, contact us before ordering.

Once stock is available, our dispatch target is within two working days of payment. After dispatch, allow approximately 2–5 working days for urban delivery or 3–8 working days for rural delivery. Weekends and public holidays are excluded. These estimates do not limit your right to delivery within an agreed period or, if none is agreed, a reasonable time. We will email your tracking link and tell you about any material dispatch delay.

We don't ship outside New Zealand yet. Join the waitlist with your country and we'll tell you when we do.

If a parcel is missing or arrives damaged, contact us with your order details and, if possible, photos of the packaging and damage. We will handle the courier enquiry and arrange the remedy you are entitled to. Our responsibility to you is not limited by the courier's compensation policy.

Pre-orders

If we offer pre-orders, the product page and checkout will identify them and show the expected dispatch window. Payment is taken in full when you order. You can cancel for a full refund, including delivery, at any time before dispatch. If the window changes, we will email the revised estimate and remind you of your cancellation option.

30-day change-of-mind returns

Email [email protected] within 30 days of delivery to request a return, then send it within 14 days of receiving our return instructions. For a change-of-mind return, the gauge must be unused and uninstalled, with its accessories and original packaging. You pay return delivery; we refund the product price, excluding the original delivery charge. There is no restocking fee.

Pack it securely and use a tracked service. We aim to process an eligible change-of-mind refund to the original payment method within five working days of receiving and checking the return. Your bank may take additional time to show it.

Warranty

Our 12-month warranty covers defects in materials and workmanship from the date of delivery. Email us with proof of purchase and a description of the problem. An order confirmation, receipt or other reasonable evidence of purchase is acceptable. We will assess the fault and arrange a repair, replacement or refund as appropriate. This additional warranty does not cover damage caused by incorrect wiring, misuse, modifications or exposure outside the product's stated limits; an unrelated fault is not excluded just because the product has been modified.

Faulty products and your legal rights

Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 are additional to this warranty and may continue beyond 12 months. The 30-day deadline, unused condition and original-packaging requirements above do not apply to a faulty-product claim.

For a minor fault that can be remedied, we can choose to repair, replace or refund without charge within a reasonable time. If a failure cannot be remedied or is substantial, you can reject the product within the period allowed by law and choose a refund or a replacement of the same type and similar value, if reasonably available. You can instead keep it and claim compensation for its reduced value.

If we refuse or fail to remedy a repairable fault within a reasonable time, you can have it fixed elsewhere and recover reasonable costs, or reject it subject to the Consumer Guarantees Act. You may also be entitled to compensation for reasonably foreseeable loss caused by the failure.

Please contact us before sending a faulty item so we can arrange its assessment and return. This request is not a condition of your statutory rights. For a covered fault, we pay reasonable return delivery and delivery of any repaired or replacement item. If you are entitled to reject an order for a full refund, we refund the amount paid, including the original delivery charge; we do not require you to accept store credit. We will give return instructions by email. Nothing on this page restricts your statutory remedies.